Enterprise Europe Network (EEN) Cyprus – Impact Survey Please complete all the fields in English *It is required Please enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.The Enterprise Europe Network (EEN) Cyprus is conducting a survey to evaluate your satisfaction with our services and the positive impact of our support on your business. Your feedback is essential in helping us improve and tailor our services to meet your needs. The survey aims to: Assess your satisfaction with the EEN’s services. Identify any positive impact on your business, such as: Increased turnover or sales. Cost savings. Creation of new jobs or safeguarding existing ones. Entry into new markets. Overcoming supply chain challenges. Environmental improvements or adoption of sustainable practices. Innovation implementation (e.g., improved products, intellectual property protection, digital solutions). Securing funding. The survey takes about 10 minutes to complete and is a requirement of the European Innovation Council and SMEs Executive Agency (EISMEA), which oversees the EEN on behalf of the European Commission. Data Protection Your data will be used exclusively for this survey. The Cyprus Chamber of Commerce and Industry (CCCI)/EEN Cyprus may contact you for clarifications. Your data will not be used for any other purpose. Thank you for your valuable feedback and participation! Contact Details Company’s name: *Email *Contact person: *Telephone Number: *How satisfied are you with us? How would you describe the services of Enterprise Europe Network in general? *High quality and customisedAnswer Good quality but unspecificPoor quality and customisedPoor quality and unspecificCould you please tell us what went wrong? *How well did the services you received from Enterprise Europe Network meet your needs? *Extremely WellVery WellSomewhatNot so wellNot well at allWhat would we need to do to meet your expectations? *How would you evaluate the responsiveness of the Enterprise Europe Network?Fast and efficientAdequate and in line with my business needsQuite slow and with little impact on my businessVery slow, leading to negative impact for my businessHow likely is it that you would consult the Enterprise Europe Network again or recommend it to a colleague or another organisation?Very likelySomewhat likelyI would not recommend EEN CyprusI would discourage others from using EEN Cyprus servicesHow would you expect the Network to support you in the coming years? *Impact of Enterprise Europe Network services on your business When answering the following questions, please take into account all the services you received from the Enterprise Europe Network. It is not necessary to have experienced impact in all areas. Did the Network's services help your company improve its competitive position or its economic results, in the past year? *YesNoCan you estimate a percentage increase in turnover or sales as a result of EEN services? *Yes, at least a rough estimate is possibleNo, cannot quantifyPlease indicate an estimated a percentage increase in turnover or sales as result from EEN services in the past year. Selected Value: 1 Move the slider or accept the initial position.How did the competitive position improve (apart from sales/turnover if indicated above)? *Did the Network's services help your company realise cost savings in the past year? *YesNoCan you estimate the cost savings as a result of EEN services? *Yes, at least a rough estimate is possibleNo, cannot quantifyPlease indicate an estimated a percentage of cost savings as result from EEN services in the past year. Selected Value: 1 Move the slider or accept the initial position.Did the Network's services help your company create new jobs in the past year? *YesNoDon't KnowHow many jobs? *Did the Network's services help your company safeguard existing or create new jobs in the past year? *YesNοDon't knowHow many jobs? *Did the Network's services help you enter new international markets in the past year? *Yes, we have entered (or will soon enter) new markets with the help of EENNot applicable: we did not ask EEN for support to enter new markets.No. The services we received did not deliver any tangible result.Which ones? *Other EU marketNon-EU European marketUSA, Canada or MexicoSouthern AmericaNorth ArficaCentral/South AfricaGulf regionMiddle EastSouth-East AsiaJapanChinaIndiaOtherSustainability, resilience and innovation Did the Network help you overcome any supply/value chain disruptions? *YesNot applicable: we didn't ask EEN for help to overcome them / Our company didn't have anyWe asked for help but EEN could not help with our supply/value chain problemsCould you explain how EEN helped you overcome supply/value chain disruptions? *Why not?Did Network services help your company reduce its environmental footprint or implement more sustainable practices in the past year? *Yes, EEN helped us address (or begin to address) environmental or sustainability concerns.Not applicable: we did not ask for EEN services addressing those topics.No. We received EEN services in this area but they did not deliver any tangible result.Which one(s)? *Reduction of emissions / CO2 footprintBetter energy efficiencyIncreased use of renewable energies / resourcesWaste reduction or better waste managementImproved eco-design of products or packagingMore local / shorter supply chainsInclusion of environmental criteria in value chainInclusion of social responsibility issues in value chainMore sustainable overall business modelOtherPlease specify the 'other' green/sustainability impact. 10 character(s) minimum *Can you provide further details (for example, percentage reduction of waste/emissions, changes to business model, etc.)? *Did the Network's services help you introduce a significant innovation to the market or to your business practices in the past year? *Yes, we have or are about to introduce one with EEN's help.Not applicable: we did not ask EEN for innovation support services.No. We received innovation support services from EEN but they did not deliver any tangible result.Which one(s)?New or significantly improved product or serviceNew or significantly improved production processImplementation of a new technologyBetter protection / use of of intellectual propertyIntroduction of new business modelsBetter management of innovation processes in the companyNew innovation strategies in the companyOtherPlease specify the 'other' innovation: *10 character(s) minimumDid Network services help you implement digital business solutions / digitalise (part of) your business in the past year? *Yes, we have or are about to implement one with EEN's help.Not applicable: we did not ask EEN for digitalisation support.No. We received digitalisation support from EEN but it did not deliver any tangible result.Which one(s)? *e-Commerce solutionsImproved internet / online presenceImproved IT securityDigital solutions for production linesBetter IT infrastructure for internal business proceduresOtherPlease specify the 'other' digital solution *10 character(s) minimumFunding and investment Did the Network's services help you access public funding programmes and/or private investment in the past year? *YesNot applicable: we did not ask EEN for support to access funding or investment.No. EEN helped but our funding application or pitching for investment was unsuccessfulNo. We received EEN support but that did not help us apply for or receive funding or investment.Which one(s)? *European Innovation Council (EIC) funding or Seal of ExcellenceHorizon Europe collaborative projectsSingle Market ProgrammeRegional projects under the European Regional Development FundNext Generation EU (COVID recovery fund)Invest-EUPublic investment programmesPrivate investment / equity / venture capitalSeed funding / Business AngelsOtherWhat other type of funding or investment? *10 character(s) minimumAny other feedback? [Optional]Is there any other feedback you would like to share to help us improve the services of the Enterprise Europe Network?Submit
